Our Happy Shopper 100% satisfaction guarantee - 14 day refund policy
Mini Gallery™ shoppers are usually delighted with their purchases - if
you
like it on screen the chances are you'll love the real thing when it arrives!
However, in the unlikely event that it isn't quite the right thing for you we
have in place a standard 14 day refund policy which each artist must offer...
Mini Gallery™ is a member of SafeBuy. As of March 2006 the newly updated
SafeBuy Code of Practice means that each Mini Gallery™ artist offers a minimum
of a 14
day cooling off period which exceeds the statutory minimum of 7. This means you
have 14 working days from the day the item is received in which to cancel your
order in writing and receive a full refund less the postage you have been charged within
30 days of cancellation.*
Please note that the unwanted item should be returned to the artist in its original
packing or equivalent and by an equivalent method to the one by which it was
sent to you. You
are responsible for paying for the cost of returning the item. If the item
is not returned the artist is permitted to arrange collection and either charge
you for the cost of collection or deduct the amount from your refund.
Each artist has standard shopping terms including full contact details and a
description
of
the
ordering
process
in
his
or
her
Mini
Gallery
which
may
be viewed at any time by clicking the basket icon at the top or bottom of any of the artists' Mini Gallery™ pages - we advise you to read these
terms before making a purchase.
* You are not legally entitled to a refund for an item which has been created specially for you such as a personalised greetings card.
Damaged / lost items
Please
note
that
the
above
is
our
standard
policy
for
returns/refunds
in
situations
in which the customer changes his or her mind. Artists package their art carefully
and do their utmost to ensure the art is
safe - loss or damage is rare but it is always advisable to guard against it. All
items
should
be
sent
with
proof
of
postage,
proof
of
receipt
and
adequate
insurance so that matters of loss or damage can be dealt with separately. Please
ensure you keep receipts and any evidence of
damage so that a claim can be made against the carrier.
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